Questions families ask
Fourteen questions, answered with a number where there is one.
Grouped by what you are actually worried about. Each room's own three questions live on its own page, linked at the bottom.
01
Ratios and who is in the room
What are your educator to child ratios?
Under two years is one educator to four children. Two to three years is one to five. Three years to school age is one to eleven, which is the Queensland requirement. Those are minimums set by the National Quality Framework. We roster one educator above them in every room from about half past nine to half past three, and the day's roster is on the door.
How do I know the adults with my child are safe?
Every educator, student and regular volunteer holds a current Queensland working with children check, the blue card. Nobody starts a shift before we have sighted and verified it, and we keep a register. Visitors and tradespeople sign in and are never alone with children.
02
Fees and Child Care Subsidy
How does Child Care Subsidy work and what will I actually pay?
You claim Child Care Subsidy through your myGov account before your child starts, and you confirm the enrolment there so it can be paid. Services Australia pays the subsidy straight to us and we invoice you the gap. Your percentage depends on your family income and your recognised activity, and Services Australia works it out, not us. Bring your assessment to a tour and we will show you the gap fee on a real invoice rather than guess at it.
Do I pay for absences, sick days and public holidays?
Yes, your permanent days are charged whether or not your child attends, which is standard across the sector because the place is held for you. Child Care Subsidy still covers a set allowance of absence days each financial year, and we show where you are up to on every invoice. Public holidays are charged and the centre is closed. There is one make up day per term for a planned absence.
03
Health, sun and illness
When do I have to keep my child at home?
Follow the exclusion periods in the Queensland health guidance we hand you at enrolment. In short: twenty four hours clear of vomiting or diarrhoea, no fever without medication, and no attendance with conjunctivitis, hand foot and mouth, or chickenpox until cleared. If your child becomes unwell here we ring you, and we expect collection within the hour.
Do you take children who are not immunised?
Queensland law lets a service refuse enrolment on immunisation grounds, and Child Care Subsidy has its own requirements. We need an immunisation history statement from the Australian Immunisation Register at enrolment. Come and talk to Renae if your child has a medical exemption or is on a catch up schedule.
How do you manage sun and heat in Cairns?
Marnie checks the UV index before the yard opens. Hats go on at the door, sunscreen goes on inside, every outdoor learning area is under a shade sail, and outdoor time shifts earlier or moves to shade when the index is high. Water is available all day, indoors and out.
What happens on a wet season day?
The covered verandah carries the same program, including water and gross motor play. We have a written wet weather plan and it does not involve a screen.
04
Enrolment and the day to day
Do you have places available?
It moves week to week by room and by day. Wednesdays and Thursdays fill first. Ring Renae and she will tell you which days are actually open rather than take a deposit and hope.
Can I visit before I decide?
Yes, and please do. Tours run at nine thirty and at four on weekdays and take about forty five minutes. Ask to see the room your child would be in during a normal session, not an empty room after hours.
When are you closed?
Weekends, public holidays, and roughly a fortnight over Christmas and New Year. The exact closure dates are published in January for the whole calendar year, so you can plan leave around them.
What do I need to pack?
A spare set of clothes, a labelled drink bottle, a comfort item if your child uses one, and a bag that fits the peg. We supply nappies, wipes, sunscreen, bed linen, hats and all four meals.
How will I know what happened during the day?
Sleep, bottles, nappies and meals are logged as they happen for under twos and sent to your phone. Older rooms get a written note and photographs each afternoon. Room leaders are at the door at pick up, and Renae is on the floor most afternoons.
05
The kindergarten program
Is your kindergarten program an approved one?
Yes. It runs under the Queensland Kindergarten Learning Guideline, is taught by a teacher registered with the Queensland College of Teachers, and runs fifteen hours a week over forty weeks inside the long day. Queensland kindergarten funding is applied to eligible children in their kindergarten year.
More, by room
Each room has its own three questions.
Nursery room
What is the ratio in the nursery?
See its questionsToddler room
My child is not toilet trained. Is that a problem?
See its questionsJunior kindy room
What is the difference between junior kindy and the kindergarten program?
See its questionsKindergarten program
Is this a real kindergarten program or just a room called kindy?
See its questionsCreative studio
Will my child come home covered in paint?
See its questionsGarden and outdoor learning
What happens in the wet season?
See its questionsMeals and nutrition
My child has a serious allergy. How do you manage it?
See its questionsEnrolment and orientation
How long is the waitlist?
See its questionsSettling in with a primary educator
My child screams at drop off. What do you do?
See its questions